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Unused LS Customs products have a 7-day return or exchange policy. Contact the workshop before sending or bringing back any item so eligibility and the correct next step can be confirmed.
Return and exchange eligibility
An item presented for return or exchange should be:
- Unused, uninstalled and not altered.
- Undamaged and complete with supplied hardware and documentation.
- Accompanied by the order or payment details needed to identify the purchase.
- Raised with LS Customs within the stated 7-day return or exchange window.
Model-specific, customized or fabricated items may need an individual eligibility check. LS Customs will confirm the applicable terms before the order and again when reviewing a return request.
How to request a return or exchange
- Contact LS Customs with the product, order details and reason for the request.
- Share clear photos where condition, fitment or damage needs to be assessed.
- Wait for return instructions before shipping or visiting the workshop.
- Keep the item and all supplied parts protected until the inspection is complete.
Return transport, inspection, exchange availability and any approved refund method or timing are confirmed for the individual case before the item is sent back. Do not ship a return to the workshop without prior confirmation.
Manufacturing defects
A suspected manufacturing defect should be raised under the Warranty & Installation Policy. Product warranty and an unused-product return are different processes. This policy does not limit rights that apply under applicable consumer law.
Start a return request
Contact support on WhatsApp or email [email protected].